Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to your use of The Better Collection website and to purchases made through our website.

The website located at www.thebettercollection.com.au (the Website) is owned and operated by The Better Collection Pty Ltd as trustee for The Better Collection Trust, ABN 45 941 356 868 (The Better Collection, we, us or our).

By accessing or using the Website, or placing an order through the Website, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

1. USING OUR WEBSITE

You may use the Website for lawful personal and non-commercial purposes.

You must not:

  • use the Website for any unlawful or fraudulent purpose;
  • interfere with, damage or disrupt the Website or its operation;
  • attempt to gain unauthorised access to the Website, its systems or any information contained within them;
  • introduce viruses, malicious code or other harmful material;
  • use automated systems to extract or reproduce Website content without our permission; or
  • use the Website or its content in a way that infringes the rights of The Better Collection or any third party.

We may take reasonable steps to restrict or suspend access to the Website where we reasonably believe these Terms & Conditions have been breached or where necessary to protect the Website, our customers or our business.

2. INTELLECTUAL PROPERTY

Unless otherwise stated, all content on the Website is owned by or licensed to The Better Collection and is protected by applicable intellectual property laws.

This includes, without limitation:

  • The Better Collection name and branding;
  • Enjoy BETTER™;
  • Hybrid Undies™;
  • product names and descriptions;
  • logos and trade marks;
  • photographs and videos;
  • graphics and artwork;
  • written content;
  • Website design and layout; and
  • other original material appearing on the Website.

You may view and download Website content for your own personal, non-commercial use.

You must not reproduce, modify, distribute, publish, sell, commercially exploit or otherwise use our intellectual property without our prior written permission, except where permitted by law.

Nothing in these Terms & Conditions transfers ownership of any intellectual property to you.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications, sizes and other information displayed on the Website are accurate.

However, colours may appear differently depending on your device, screen settings and other factors.

Product measurements and other specifications may also be approximate where indicated.

We may update product information from time to time.

Nothing in this section excludes or limits your rights where a product does not match its description, sample or other representations made by us.

4. PRICING

Prices displayed on the Website are shown in the applicable currency and include GST where required by law.

For Australian customers, prices are generally displayed in Australian dollars (AUD). For New Zealand customers, prices may be displayed in New Zealand dollars (NZD), where applicable.

Shipping charges and any other applicable costs will be displayed before you complete your purchase.

We take reasonable care to ensure that prices displayed on the Website are accurate.

If we identify an obvious pricing or technical error before an order is accepted or fulfilled, we may contact you to explain the error and provide you with the option to proceed at the correct price or cancel the affected item or order for a full refund.

Nothing in this section limits any rights you may have under applicable consumer law.

5. ORDERS

When you place an order through the Website, you are making an offer to purchase the products in your order.

After placing an order, you will generally receive an order confirmation by email.

We may need to contact you if there is an issue with your order, including where:

  • a product is unavailable;
  • there is an obvious pricing or Website error;
  • payment cannot be processed;
  • delivery information is incomplete or incorrect; or
  • we reasonably suspect an order is fraudulent or has been placed in breach of these Terms & Conditions.

Where we are unable to fulfil an order that has been paid for, we will provide an appropriate refund for the affected product or order.

6. CHANGES TO ORDERS

We aim to pack and dispatch orders as quickly as possible, so we cannot guarantee that changes can be made after an order has been placed.

If you need to change your size, colour, quantity or delivery details, please contact us as soon as possible at hello@thebettercollection.com.au.

If your order has not yet been packed or dispatched, we will do our best to accommodate your request.

Once an order has been dispatched, we may be unable to change or cancel it.

7. PAYMENT

Payment must be made using one of the payment methods available through the Website at checkout.

Your order will not generally be dispatched until payment has been successfully processed.

Where you choose to use a third-party payment provider, your use of that payment service may also be subject to the provider's own terms and conditions.

8. DISCOUNTS, PROMOTIONS & DISCOUNT CODES

From time to time, The Better Collection may offer promotional discounts, sales, discount codes, special offers or other promotions.

Unless expressly stated otherwise:

  • promotional offers apply only during the advertised promotional period;
  • discount codes must be entered at checkout before completing your purchase;
  • discount codes cannot be applied retrospectively to completed orders;
  • discounts and promotional offers cannot be combined or stacked;
  • sale or already-discounted products may be excluded from additional promotions or discount codes; and
  • promotions may apply only to selected products, customers, locations or sales channels.

Any specific terms advertised with a promotion will also apply.

The applicable price and discount will be displayed before you complete your purchase.

9. HYBRID UNDIES™ BUNDLE PRICING

The Better Collection offers bundle pricing on eligible Hybrid Undies™.

Unless otherwise stated, our standard bundle pricing is:

  • Buy 2–3 eligible pairs and receive 5% off those eligible products;
  • Buy 4–5 eligible pairs and receive 15% off those eligible products; and
  • Buy 6 or more eligible pairs and receive 20% off those eligible products.

Products that are already on sale or otherwise discounted are excluded from bundle pricing and do not count towards the quantity required to qualify for a bundle discount, unless expressly stated otherwise.

Where an order contains both eligible full-price products and sale or otherwise excluded products, the applicable bundle discount will be calculated using only the eligible products.

Sale products will remain at their advertised sale price.

For example, if an order contains four eligible full-price pairs and two pairs that are already on sale, the four eligible pairs will receive the applicable 15% bundle discount, while the two sale pairs will remain at their advertised sale price.

Unless expressly stated otherwise, bundle pricing cannot be combined with other discounts, promotional offers or discount codes.

The applicable bundle discount will be displayed at checkout before you complete your purchase.

We may change or withdraw bundle pricing from time to time. Any change will not retrospectively alter an order that has already been placed and accepted at the applicable bundle price.

10. SALE PRODUCTS

Products may from time to time be offered at a reduced or sale price.

Unless expressly stated otherwise:

  • sale products are excluded from Hybrid Undies™ bundle pricing;
  • sale products do not count towards the number of eligible products required to qualify for a bundle discount;
  • additional discount codes or promotions cannot be applied to sale products; and
  • sale products are not eligible for change-of-mind refunds or exchanges.

Nothing in this section affects your rights under the Australian Consumer Law. Consumer guarantee rights continue to apply to sale products where applicable.

11. DELIVERY

We currently deliver to Australia and New Zealand.

Our shipping charges, free-shipping thresholds, estimated dispatch times and estimated delivery times are set out in our Delivery & Returns Policy.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Tracking is provided on all orders.

If you experience a problem with your delivery, please contact us at hello@thebettercollection.com.au.

12. PRE-ORDERS

Products identified as pre-order products are not immediately available for dispatch.

Any estimated availability or arrival date displayed for a pre-order product is an estimate and may be affected by manufacturing, freight, customs or other circumstances.

We will aim to dispatch pre-order products approximately 2 business days after the product arrives at our warehouse.

If there is a significant delay affecting a pre-order, we will endeavour to provide affected customers with updated information and any options required by applicable law.

13. RETURNS, REFUNDS & EXCHANGES

Our returns, refunds and exchange conditions are set out in our Delivery & Returns Policy, which forms part of these Terms & Conditions.

Our Delivery & Returns Policy covers:

  • our First Pair Happiness Guarantee;
  • change-of-mind returns;
  • exchanges;
  • sale items;
  • faulty, damaged, incorrect or not-as-described products;
  • return postage; and
  • refunds.

Nothing in our Delivery & Returns Policy or these Terms & Conditions limits your rights under the Australian Consumer Law.

14. FIRST PAIR HAPPINESS GUARANTEE

Our First Pair Happiness Guarantee is available on qualifying purchases of Hybrid Undies™ made directly through The Better Collection website.

The full conditions of the guarantee are contained in our Delivery & Returns Policy.

The First Pair Happiness Guarantee is a voluntary guarantee offered by The Better Collection in addition to your rights under the Australian Consumer Law.

It does not apply to purchases made through third-party marketplaces, including eBay.

15. AUSTRALIAN CONSUMER LAW

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.

Our voluntary returns policies, promotional offers and First Pair Happiness Guarantee are additional to your statutory consumer rights.

Where a product fails to comply with an applicable consumer guarantee, the remedy available will depend on the circumstances and your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

16. CUSTOMER REVIEWS & USER-GENERATED CONTENT

Where the Website allows you to submit a review, photograph, comment, testimonial or other content, you must ensure that:

  • the content is accurate and genuine;
  • you have the right to submit it;
  • it does not infringe another person's intellectual property, privacy or other rights;
  • it is not defamatory, unlawful, threatening, abusive or misleading; and
  • it does not contain malicious software, spam or other harmful material.

By submitting content to us or through the Website, you grant The Better Collection a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content in connection with our Website, products and marketing, subject to applicable law.

You retain ownership of any intellectual property rights you hold in your content.

We may moderate or remove user-generated content where we reasonably believe it breaches these Terms & Conditions, applicable law or the rights of another person.

17. THIRD-PARTY LINKS & SERVICES

The Website may contain links to websites, platforms or services operated by third parties.

These links may be provided for convenience and do not necessarily mean that The Better Collection endorses the third party or its content.

We are not responsible for the content, availability, security or practices of third-party websites or services that are outside our control.

Your use of third-party websites and services may be subject to their own terms and privacy policies.

18. PRIVACY

We collect, use and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

By using the Website or providing personal information to us, you acknowledge that your information will be handled in accordance with our Privacy Policy.

The Website may also use cookies and similar technologies. Further information about these practices should be read together with our Privacy Policy and any applicable cookie information displayed on the Website.

19. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning properly, but we cannot guarantee that it will always be uninterrupted or error-free.

From time to time, access may be interrupted for maintenance, upgrades, technical issues or circumstances outside our reasonable control.

To the extent permitted by law, we are not responsible for losses arising solely from temporary Website unavailability or technical issues outside our reasonable control.

Nothing in this section excludes liability that cannot lawfully be excluded.

20. LIABILITY

To the maximum extent permitted by law, The Better Collection will not be liable for loss or damage that is not reasonably foreseeable or that results from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies:

  • your rights under the Australian Consumer Law;
  • liability that cannot lawfully be excluded or limited; or
  • any other statutory rights or remedies that cannot lawfully be excluded.

Where the law permits liability to be limited, any limitation will apply only to the extent permitted by law.

21. FRAUDULENT OR IMPROPER ACTIVITY

We may take reasonable steps to refuse, cancel or investigate an order where we reasonably suspect:

  • fraud or unauthorised payment activity;
  • misuse of a promotion, discount or guarantee;
  • an order has been placed for unauthorised resale or other improper commercial purposes; or
  • a material breach of these Terms & Conditions.

If an order that has already been paid for is cancelled under this section, we will refund amounts paid for products not supplied, except to the extent otherwise permitted by law.

22. CHANGES TO THESE TERMS & CONDITIONS

We may update these Terms & Conditions from time to time to reflect changes to our business, Website, products, promotions or applicable laws.

The current version will be published on the Website with an updated effective date.

Changes will apply prospectively and will not retrospectively alter the terms applicable to an order that has already been placed and accepted, unless required by law or agreed with you.

23. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be severed or read down to the extent necessary.

The remaining provisions will continue to operate to the extent permitted by law.

24. GOVERNING LAW

These Terms & Conditions are governed by the laws of Victoria, Australia.

Subject to any rights you may have under applicable law to bring proceedings elsewhere, the parties submit to the courts having jurisdiction in Victoria, Australia.

Nothing in this section limits any rights available to consumers under applicable consumer protection laws.

25. CONTACT US

If you have any questions about these Terms & Conditions, an order or our products, please contact us:

The Better Collection Pty Ltd as trustee for The Better Collection Trust
ABN: 45 941 356 868
Email: hello@thebettercollection.com.au
Website: www.thebettercollection.com.au