FAQs

We offer free shipping, Australia wide, on all orders over $100. Our aim is to ship out your order within 48 hours of you placing it.

If you haven't received your delivery within 2 weeks of ordering it, please email us at hello@thebettercollection.com.au.

If you've made a mistake with your order please contact us straight away on hello@thebettercollection.com.au but we can't guarantee that we'll be able to make changes.

We want to make sure that our products are bettering people’s lives, so if you’ve purchased our products and aren’t happy with them, we definitely want to know about it.

When you can get a refund or exchange

We can offer you a refund or exchange if you are unhappy with the products you’ve purchased and you notify us via our email, hello@thebettercollection.com.au, within 10 days of receiving your order. You will also need to ensure that the products are unopened, in the same condition that you purchased them and within their original packaging (for hygiene reasons). Please note that you will have to pay for the return freight.

We will also be able to offer a refund or exchange, where the products we sent you are defective or damaged.

Outside of the above conditions unfortunately we can’t offer a refund or exchange. Additionally, sale items can’t be returned for a refund or exchange.

How to organise your refund or exchange

If you need to get a refund or exchange or please email us at hello@thebettercollection.com.au with the following information:

1. Order Number

2. Product/s you are returning or wanting an exchange on

3. Whether you want a refund or exchange

4. The reason for return or exchange

Once you email us, we will aim to get back to you within 24 hours (on weekdays) and we will send you through the address and relevant details for returning your products.

We design our undies in Australia and manufacture them in China. Ethical manafacturing is important to us, which is why we only work with factories that are SA8000 accredited. This basically means that they are regularly audited and are given accredidation if they ensure: fair working conditions, fair wages, no child labour and no forced labour.

EVERYDAY HYBRID UNDIES

Main Body: 95% Tencel Lyocell + 5% Elastane

Inner Legs: Microfibre

Main Body

Our Everyday Hybrid Undies use a material called TENCEL™ Lyocell, made by Lenzing. We chose this material not only for it's durability, soft feel and good moisture management but we also wanted a material that had the environment in mind.

TENCEL™ Lyocell is a material made from wood pulp sourced from responsibly managed forests and plantions. Lenzing use a closed loop production process, which means that the majority of the solvents that are used to make this material are recovered and reused in future batches of lyocell production.

We also use a small percentage of elastane to provide a level of stretch to ensure comfortability and support.

Inner Legs

We use microfibre for the inner leg anti-chafe panels as microfibre provides a good balance of durability with a soft feel.

Our packaging is made from paper, which is 100% recyclable and is sourced from sustainably managed forests.